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iCafe – Cafeteria Management Solution for Corporates

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Background and overview of the solution

  • Head Offices & Regional Head Offices have Cafeteria’s which are managed Manually..
  • All the records are stored manually
  • The authentication of the User / Employee is using the Canteen Coupons (this leads to misuse)
  • There is always a discrepancy / dispute between the Cafeteria Vendor as well as the owner due to the amount of Usage.
  • The Organization has to believe on the Cafeteria Vendor on the usage to settle their bills.

Solution Offerings

For Organization
  • To have audit ability of orders / Transactions.
  • To promote use of single smart card for multiple operations. (like access control, time attendance, etc.)
  • To eliminates manual effort of HR in Cafeteria Management.
For the Cafeteria Operator
  • To minimizes risks related to handling of cash.
  • To enable effective management of Cafeteria operations.
  • To itemize reports of meals served at Cafeteria.
  • To have independent and transparent report of business operations.
For the Users / Employees
  • To have enhanced user experience and easy to use.
  • Elimination of Cash Transactions.
  • Have access to Cafeteria related expenses.

Organization

Organization is a Super user of the system & has all the authorities of control.

The function of the Facility Owner (Super Admin User) is :
  • Registration of Cafeteria vendors & employees.
  • Assignment of validity to vendor. Suspension or blocking of the user.
  • Sending notification to Vendors / Employees on
    • Registration
    • Expiry of validity
    • Purchases
    • Minimum balance. Added / update balance of employee.

Cafeteria Vendors

  • Facility Owners will ease space to Cafeteria vendors with a defined Validity.
  • Vendor is the owner/manager of the cafeteria and who is responsible to serve employees in a cafeteria.
  • Vendor handles all the transactions of the employee which include include card transactions or cash transactions.
  • Vendor offers various menu/items to an employee, which was Pre-defined with price and taxes.
  • Vendor can also create sub users(role based) for Operation.
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Operation at the Counter

The Employee arrives at the Counter, the operation can happen in 2 ways :

Option 1 : In case of ‘Self Order Screen’ using KIOSK, Employee selects the Menu, Authentication by using Card & the Bill gets generated.

Option 2 : In case the Screen is operated by the Vendor, Vendor selects the Menu & creates Bill on Authentication of the Employee Card

counter

Order Management

  • Token gets generated once the Order is placed (either by the Employee using ‘Self Order Screen’ OR by the Vendor User.
  • The Vendor can also have a display which will display the ready Orders as per the Token Numbers.
  • There is s facility to Cancel the placed Order (reverse the Order) & also send notification in this regards.
Two Types of Configuration is possible :
  • RFID Card based : Authentication using HID Proximity, HID iClass, Mifare & Desfire technology Cards.
  • ePurse is also possible using Smart Cards
  • Non Card based
order-management

iCafe – Key Features

  • Cafeteria Order Processing : Provides the users with an easy to use interface for selecting food items.
  • User Debit Management Process : Set day Expense limit a user is entitled to spend.
  • cafeteria Menu Management : Allows Cafeteria manager and Cafeteria operator to manage the Master Menu and Today’s Menu of the food items.
  • Host List Management : To block the usage of a card that has been reported stolen or lost. Auto disabling the card due to non usage over a specified period to safeguard against misuse for the user.
  • Reports : Comprehensive reporting to get MIS reports as required by the Cafeteria Manager, Cafeteria Vendor, Premise Owner & User / Organization wise Reports.